Refund Policy
Effective Date: 5/10/2024
1. Return Eligibility
We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your products, you may be eligible for a return or exchange under the following conditions:
- The item must be unused, in its original packaging, and in the same condition you received it.
- You must have the receipt or proof of purchase.
- The return request must be made within 15 days of the purchase date.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Items marked as final sale.
- Opened or used items.
- Custom or personalized orders.
- Gift cards.
3. Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] to request a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
- Write the RMA number on the outside of the package.
- Ship the return package to the following address:
KitchnEasy Inc,
2700 Richards Rd Unit H, Bellevue, WA 98005
4. Shipping Costs
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days. Please note that it may take some time for your bank or credit card company to process and post the refund.
6. Exchanges
If you need to exchange an item, please contact us at [email protected]for assistance. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you received a damaged or defective item, be sure to contact us immediately at [email protected]with your order number and a description of the issue. We will work with you to resolve the problem by offering a replacement or a refund.
8. Contact Us
For more information about our return policy, if you have questions, or if you would like to make a complaint, don't hesitate to get in touch with us by email at [email protected] or by mail at: KitchnEasy Inc, 2700 Richards Rd Unit H, Bellevue, WA 98005.
